Frequently Asked Questions
Everything you need to know about your Relaxo experience.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track it through the 'My Orders' section on our website.
What is the return and exchange policy?
We offer a 15-day return and exchange policy for unused products in their original packaging. Please ensure the tags are intact to process your request smoothly.
Are Relaxo products covered under warranty?
Yes, we provide a limited manufacturing warranty against defects. The duration varies by product category, typically ranging from 3 to 6 months.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and Cash on Delivery (COD) for most pin codes across India.
How do I find the right size for my footwear?
Each product page features a detailed size guide. We recommend measuring your foot length in centimeters and comparing it to our chart for the perfect fit.
How long does shipping usually take?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes 3 to 7 business days.